Frequently Asked Questions
What is the return policy?
We currently do not accept returns or exchanges—but if your product is damaged or incorrect, please email us at wvncustomerservice@gmail.com with the following:
1. Order Number
2. Clear Photos of the issue
Photos must clearly show:
• Full product
• Close-up of defect
• Packaging (if relevant)
3. Description of the problem
When will I get my order?
After production, shipping times are estimated as follows:
- United States: 5–10 business days
- International: 10–20 business days
Please note that the total estimated delivery timeframe, including production and shipping, is approximately 10–22 business days.
All shipping timelines are estimated and not guaranteed. Delays may occur due to factors outside our control, including carrier delays, customs processing, weather conditions, holidays, or other unforeseen circumstances.
Please note: Orders with multiple items may be fulfilled in separate shipments. This can result in items arriving at different times, but you’ll receive tracking information for each shipment.