Refund policy

Last updated: February 3, 2026

Overview

Because all items are made to order, we do not accept returns or exchanges due to buyer’s remorse, incorrect size selection, or color preference.

 

 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us via email within 7 days of delivery with:

  • Your order number

  • Clear photos showing the issue

Once the issue is verified, we will offer a replacement or refund at no additional cost.

 

 

Return Submission Conditions

To be eligible for review:

  • Claims must be submitted within 7 days of delivery

  • Items must be unworn and unwashed

  • Items must not be altered or damaged after delivery

We reserve the right to refuse claims submitted outside this timeframe or for items that do not meet the conditions above.

 

 

Return Shipping & Costs

  • Customers are responsible for all return shipping costs unless the return is approved as damaged, defective, or incorrect.

  • We do not provide freight-to-collect (FTC) service.

  • Packages sent without prior return authorization may be refused or returned at the sender’s expense.

  • We recommend using a trackable shipping method for all returns.

 

 

REFUND POLICY

Last updated: February 3, 2026

Refunds or replacements are only issued for items that:

  • Arrive damaged, defective, or incorrect due to an error on our part. 

All requests must be submitted within 7 days of delivery and approved after we review the issue.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

We do not offer refunds for:

  • Incorrect size selection made by the customer

  • Buyer’s remorse

  • Delays caused by shipping carriers

  • Minor variations in color, print placement, or design

Refunds will be issued in the currency in which the order was originally purchased.

 

 

Non‑Returnable & Excluded Items

The following items cannot be returned or refunded:

  • Custom or made‑to-order items

  • Sale or clearance items

  • Items returned more than 7 days after delivery

  • Items correctly produced according to the specifications that the customer no longer wants

  • Items that are no longer needed due to delivery delays caused by incorrect address, phone number, or other information provided by the customer.

 

 

SIZE & PRODUCT DISCLAIMER

Please refer to our size charts carefully before placing an order.

Due to the nature of made-to-order production:

  • Measurements may vary by up to ±1 inch

  • Colors may appear slightly different due to lighting and screen settings

  • Print placement may vary slightly from product images

These variations are normal and do not qualify as defects.

 

 

Order Cancellation Policy

Orders may be canceled or modified within 12 hours of purchase. After this period, orders are sent to production and cannot be canceled or changed.

Once an order enters production, we are unable to stop or modify it.

 

 

Lost-in-Transit or Stolen Packages

Once an order has been shipped and marked as “Delivered” by the carrier, WOVEN APPAREL will not be held responsible for lost or stolen packages.

If your package shows as delivered but cannot be located, we recommend contacting the shipping carrier or your local post office directly for assistance.

For packages that are lost in transit, all claims must be submitted within 7 days of the estimated delivery date.

 

 

Return Processing Timeline

We strive to process all approved returns or refunds within 7 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.